Contact Us
Getting the most from your message
When you write to us, the more context you include, the more useful the reply will be. Tell us which casino, bonus or promotion you are asking about, and name the specific page or section of 1 red that raised the question. If your query concerns a payment, mention the method and the amount in words. If it is about a game, include the title. If you have already contacted the casino's own support team, say so and summarise what they told you; that saves us repeating their answer back to you.
For complaints, describe the sequence of events in the order they happened, and include any reference numbers the casino gave you. For feedback about accuracy, point us to the exact claim that looks wrong — whether it is a wagering requirement, a payout time or a bonus condition — and, if you can, say what you believe the correct figure is and where you saw it.
What happens to your information
Everything you type into the form is read by the people who maintain this website. We do not pass your message on to 1 red or to any other casino, and we do not sell or share your contact details with advertisers. Your message stays with us and is used only to respond to you and to keep our own records straight.
We keep the content of your message only as long as it is needed to deal with your query and to follow up if you write back. After that, it is deleted. We do not store payment details, account passwords or any other sensitive information, and we will never ask you to send those through the form. If your message touches on a dispute with the casino itself, we may keep a note of the outcome so we can refer to it if a similar complaint comes in later — but your name and contact details are not attached to that note.
How your feedback shapes the site
Corrections you send about 1 red are checked against the operator's own published terms and against player reports before we change anything. When you point out an error, we verify it first; if it checks out, we fix the page and, where relevant, note the correction in the review itself. Suggestions about missing information — a game we have not covered, a bonus we have not mentioned, a payment method we have left out — go into the queue for the next update of that page.
Feedback about the website's design or readability is read too, though we cannot act on every suggestion. If several readers raise the same point, we treat it as a signal that the page needs reworking. Complaints about a casino that come through this form are logged and weighed against other player reports; if a pattern emerges, it will be reflected in the review's verdict.
If you are under eighteen, please do not send us a message through this form. If you are asking about responsible gambling tools at 1 red — deposit limits, time limits or self-exclusion — we can point you to the right section of the casino's own site, but we cannot activate any of those measures for you. That has to be done through the operator's account settings or their support team directly.